Shanel Wellington is a goal-oriented individual who focusses her collective efforts to achieve set targets in a strategic way. With over a decade of experience in delivery exceptional customer experiences, driving client satisfaction, and fostering long-term relationships. She has proven expertise in client onboarding, issue resolution, and service delivery management. Prior to joining the team at Gradient Security and Training Solutions, Mrs. Wellington was the Branch Manager at a micro-finance company; she is skilled in leading high-performing teams, developing tailored solutions, and ensuring seamless communication. Ms. Wellington is committed to exceeding client expectation, driving business growth, and promoting a customer-centric culture.
Mrs. Wellington takes to Gradient her vast experience in the field of Finance and Customer Service. This we believe will create growth and set the platform for a working client relations team guided by our well-designed customer relations policy.